The points are:
- To build a software you need a master, to sustain it you need an expert and to operate it, you need a machine.
- To build quality you need a master, to improve it you need an expert and to just regress the past, you need a machine
These are phases and need not be necessary done by different people. The skills required diminishes as we traverse the phases (so are complexity)
Build -> Sustain -> Run requires Master -> Expert -> Machine